All of Diagaa's jewelry designs are made to order and handcrafted by our team, so production time depends on the piece:

↣ Fancy color jewelry, tennis bracelets, link bracelets, tennis necklaces, bridal necklaces, men's bracelets, and platinum jewelry: 2-3 weeks.

↣ All other jewelry: 2 weeks.

↣ Loose diamond purchases ship within 1-4 business days (excluding weekends and holidays).

If you have a specific deadline or require faster shipping, we may be able to accommodate your request. Please email us at care@diagaa.com.

We love helping our clients create the custom jewelry of their dreams! If you have a design in mind, complete our Custom Form and one of our founders will personally reach out for a complimentary consultation.

Custom orders are not refundable! No coupons or promotions shall be used for custom orders.

Email us at care@diagaa.com.

Note: We provide free consultation and quote!

Cancel Order: You can cancel your order free of charge within 24 hours of placing it. After that, a 25% restocking fee applies to all canceled items. Each item is handmade, so a cancellation in the middle of production is a loss for our small business.

For Address Change: An address change can be applied any time before your order has shipped. Please contact us directly at care@diagaa.com with your order number in the subject line.

Yes, we offer free engraving on all jewelry. However, please note that engraving is not available for our full eternity bands, eternity necklaces, eternity bracelets, and a few other designs due to their specific framework.

We are pleased to offer a complimentary resizing service for rings, within 15 days of delivery.

Please Note:
- Buyers are responsible for the return shipping costs both ways (to us and from us). We are not liable for any damages or loss that may occur during transit to us.
- Full eternity rings, engraved rings, and custom-designed rings cannot be resized. So please make sure your size is right before placing the order.

↣ Depending on availability, we gladly accommodate rush orders for both domestic and international customers. Please reach out to us at care@diagaa.com before placing your order to confirm that we can meet your deadline.

↣ All rush orders are subject to a rush fee for expedited service and require an upgrade to the fastest shipping method.

↣ Please note that all rush orders are non-refundable.

We are happy to extend a layaway option to customers who wish to pay in installments. Please contact us at care@diagaa.com to set up a layaway plan.

All layaway orders are subject to the following:

↣ A non-refundable deposit of 35%.

↣ The customer is obligated to track payment progress.

↣ Full payment is required before made-to-order jewelry production can begin.

↣ Full payment is required before items are shipped.

↣ All items purchased through this program are considered final sale.

↣ Plans showing no payment progress within 6 months are subject to forfeit, and items will be taken off hold.

↣ Layaway payments, shipping and rush fees are not eligible for refund.

Lab-grown diamonds are created in controlled environments, offering sustainable and customizable options. They share the same qualities as natural diamonds but are typically more affordable. Natural diamonds are formed deep within the Earth over millions of years, prized for their rarity and traditional allure. The choice between them depends on personal values, budget, and preferences.

For more, check out "Lab Diamond vs. Natural Diamond."

We don't list loose diamonds directly on the website, but we're happy to source one for you on request - both lab-grown and natural.

For Loose Natural Diamonds: We can offer from melee to 1 carat, showcasing diverse diamond types including salt and pepper, black diamonds, white diamonds, and rose cut diamonds.

For Loose Lab-Grown Diamonds: We can offer sizes from 0.10 carats to 10 carats, encompassing fancy colored diamonds and white diamonds, among other options.

If you're looking to purchase a single diamond or in bulk, feel free to contact us directly at care@diagaa.com. We do wholesale.

We take pride in giving you meaningful choice across investment levels - from 925 silver through 10K, 14K, and 18K gold, up to platinum, where a design allows it. Within our gold pieces, we offer yellow, white, and rose gold tones. Each piece is stamped with both the metal type and the Diagaa logo, ensuring authenticity.

United States: 5-7 business days.

Canada, UK, Australia, Hong Kong, Japan, Singapore: 7-10 business days.

All other eligible countries: 10-14 business days.

Note:

↣ These estimates are from the time of shipping, not including production time.

Have an account?

Awesome! Just log in to your Diagaa account and go to the section called "My Orders" to check the status of your order.

When your order is all packed up and ready to be sent, you'll get an email with a tracking number. This tracking number lets you keep track of where your order is and how close it is to reaching you.

Don't have an account?

Don't worry! You can easily make an account using the same email address you used to make the order. Once you've created the account, just follow the above-mentioned steps.

For shipments within the USA, no customs duties apply. Diagaa will cover any customs duty if applied.

For deliveries outside the USA, please be aware that additional VAT/import fees may be required before your package can be delivered. These taxes and duties are not included in the purchase price and are the sole responsibility of the customer.

Please note that USPS, UPS, and FedEx typically take approximately 2-3 days to initially update the tracking information. However, if you're still experiencing difficulties with tracking your order, please don't hesitate to contact us at care@diagaa.com. We will do our best to assist you with the information we have available.

If you suspect that your package has been lost during transit, please reach out to us promptly at care@diagaa.com.

We will make every effort to resolve the issue and assist you accordingly. If your item has not been marked as delivered and has not arrived within 30 days of shipment, we will gladly replace your order at no additional cost (US customers only).

However, once a delivery service has marked an item as "Delivered," Diagaa cannot be held responsible for any loss or theft that may occur.

We are happy to accommodate returns and exchanges.

A). For Defective Jewelry:

↣ Please message us within 24 hours of receiving the item to initiate the return process. We will need you to attach photos or videos.

↣ For defective returns, we will cover the shipping fees.

B). For Non-Defective Items:

↣ You have 30 days from the delivery date to initiate a return.

↣ Please note that all our jewelry is made-to-order specifically for each client, so we charge a restocking fee for non-defective returns.

↣ Restocking fees: 25% will be applied.

↣ Note: customized or personalized jewelry, full eternity rings, tennis bracelets and necklaces, adjustable-length items, and items purchased during sale events are non-refundable, unless they are defective.

↣ Shipping fees (both way) will be covered by the customer.

Please refer to our Return & Exchange Policy for information.

To ensure the safety of your return, we kindly request that you pack the items in their original box and in their original condition (unworn). Please include all packaging, tags, certificates, and documentation that came with the item.

We recommend using an insured and trackable courier service to send back the package, and please retain the receipt as proof of shipment. Diagaa is not responsible for any items that are damaged or lost during transit.

For smoother processing, please include a note with your name and invoice number inside the package.

Note: If any item is missing or damaged upon return, we regret to inform you that we cannot accept the return. Additionally, returns for used, damaged, or scratched items are not eligible for a refund.

A). For Defective Jewelry: For defective returns, we will cover the return shipping fees.

B). For Non-Defective Items:

↣ Buyers are responsible for covering the return shipping costs. We cannot be held responsible for any damages or loss that may occur during transit.

↣ The items must be returned in their original condition, packaging, tags, and certificate intact.

C). For Resizes or Repairs:

↣ Buyers are responsible for covering the shipping costs both ways (to us and from us). We are not liable for any damages or loss that may occur during transit to us.